Terms and Conditions

Trekking Planner Pvt. Ltd. is a registered Company under the laws of Nepal.
We accept your bookings under the following terms and conditions. These Terms and Conditions apply to all our services made available online and may change at any time. By accessing, browsing and using our website you acknowledge, agree to, have read, and understand the Terms and Conditions set out below. We therefore encourage you to read it carefully.

Booking

Our bookings require:

  • No down payment
  • No deposit

Bookings are arrangement for specific journeys in the future with Trekking Planner. For a booking we require that you book a trip through Trekking Planner Pvt. Ltd via contacting us. By booking a trip through Trekking Planner Pvt. Ltd., you enter into a direct (legally binding) contractual relationship with us. Remember a booking is definitely accepted from the date when the company sends a confirmation invoice or email to you. It is at this point that a contract between the company and the client comes into existence.

Payment Policy

Note – All the trip prices quoted on this site are in US dollars ($USD).
All payments can be made in foreign currency that is accepted by the Nepal Government. We accept the following:

  • Cash
  • Credit or debit card provided it works for overseas transactions
  • Bank Transfer

You can do this by choosing one of the following payment methods available:
1)    Payment by Telex

2)    Payment Via Bank transfer
Below are our Bank Details:
A/C No.: 001 001000213401
Account Name: Trekking Planner PVT. LTD.
SWIFT CODE: TDBLNPKA
Bank Name: Tourism Development Bank Ltd.
Thamel Kathmandu
or
A/C No.: 01 200300389890000001
Account Name: Trekking Planner PVT. LTD.
SWIFT CODE: NMBBNPKA
Bank Name: NMB Bank
Thamel Kathmandu

3)    Payment by Credit card using our website
If you choose to use your credit card for the payment then do note that there will be 4% bank commission charge for card processing fees.

Cancellation Policy

We provide free cancellation but remember that a written notification of your cancellation must be sent to us as soon as you decide to cancel a tour booked by you. The cancellation notice must be clearly given and should be valid with the approval of the company.

And if  Trekking Planner Pvt. Ltd. decides or gets forced to cancel your booked trip for any reason(s), be assured that an alternative tour will be offered to you by us. If the offered trip does not suit you then we reserve the right to cancel the trip to make a full refund of the amount that you paid back to you. However, we cannot be held liable for any damages and claims.

Itinerary Alteration

The itinerary is subject to change at the discretion of the tour leader, for safety reasons. The tour leader may suggest alternative itinerary and/or activities for those given in the program for the group to choose.
Where ferry timetables are applicable, the schedule may change due to the weather conditions and/or to last minute changes from the ferry company.

Passport and Visas

All clients must possess a passport with at least 6 months validity from return date. Along with a passport you must obtain Nepalese Visa from a Nepalese embassy, consulates or diplomatic agencies in your country, in a neighboring country or upon arrival in Kathmandu Airport. Nepalese visa costs are incurred by clients.
All necessary documents (including visas, permits, insurances, etc.) must be presented to corresponding authorities and to us prior to your tour.

Privacy

The documents that you provide for the trip will be safely kept by Trekking Planner Pvt. Ltd.. We will ask for some important and necessary documents from you for legal use and to fulfill the government laws only. We assure that we will not disclose any of your documents for any other purposes. Your privacy matters. Your documents will be safe with us.

Medical Conditions and Special Requirements

Please notify us in writing about any current physical conditions at the time of booking. Include any medical condition, any other mental and physically challenged condition that may affect your fitness and ability to travel. Failure to inform to the company at the time of booking my result in an inability to travel. Generally, failure to disclose such conditions at the time of booking gives the right to the company to charging 100% cancellation fees to the client.
Additional considerations for your trip that could result in an inability to travel include, but are not limited to as age, mobility, pregnancy, and other physical or mental conditions that could inhibit your ability to travel. For such a cases, we suggest you to check the trip itinerary carefully and understand the risks and dangers of each trip prior to booking. We are more than happy to answer any questions or concerns you may have. We offer plenty of different trip types and we would be happy to discuss your plans in order to find the perfect trip to suit your needs.

The company is not entitled to provide any special facilities unless it has been agreed to in writing prior to the trip. The company will always make the best effort to suit clients’ special requests including dietary requests, but such requests do not form part of the contract and therefore the company is not liable for not providing these requests. Medical facilities may differ from country to country, thus the company makes no representations and provides no warranties in relation to the standard of such treatment.

Children

A legal guardian must accompany all travelers under the age of sixteen. Do take note that no unaccompanied minors under 16 years of age are accepted. And in the case of minors all personal gears accompanied by them are the sole responsibility of their respectable guardian.

Insurance

Trekking Planner Pvt. Ltd. puts in a lot of effort to ensure the safety of all our clients. But we also strongly recommend our clients purchase a comprehensive travel/medical insurance package that covers incidents, natural calamity/disasters, helicopter evacuations, personal accidents, trip cancellations, etc. prior to the commencement of your tour. Do remember that the personal travel insurance is not included in our tour price.

Risk & Liabilities

Trekking Planner Pvt. Ltd. always strives to make each and every client’s experience unforgettable, pleasant and problem-free. However, Trekking Planner Pvt. Ltd. will not be responsible for any unusual cases like accidents, damages, loss, delays, flight delays, cancellations and any other natural disasters. Any additional cost incurred due to such events not in our control is the sole responsibility and charge of our clients. Trekking Planner Pvt. Ltd. reserves the right to modify any arrangements required by and made on behalf of clients.
Uncertain and inherent circumstances can lead to change the trip. Therefore, Trekking Planner Pvt. Ltd. shall not be responsible for any changes in the itinerary because of unavoidable circumstances like government restrictions, landslides, road blockages, and political strikes, cancellation of flights, delays, sickness or accidents. Additional cost incurred during this time should be borne by the clients themselves.

Publicity

Trekking Planner Pvt. Ltd. uses the images taken by clients during the trip without prior notice, recourse and compensation. These images have been used for publicity and promotion purpose through different medium. You should agree upon this for permission, if you do not, please let us know.

Complaints and issues

If you have any complaints while on a tour, please let your guide know so we can try to fix the problem immediately. Trekking Planner Pvt. Ltd. will always be in touch even while on the tour or trek so that we can solve your problem as soon as possible. And after every tour you are free to comment on our services, both good and bad. We appreciate the feedback and we always want to improve to serve you better.